Privacy
Tugono is your personal travel guide for destinations, transport, routes, events, activities, local services and community experiences. This policy explains what data we use and how we protect it.
This policy applies to the Tugono website, admin panel, mobile apps and related services.
Tugono may operate with tourism content from different countries. Cities, businesses, events, routes, transport, reviews and services depend on information published by administrators, partners, operators, travelers and authorized accounts.
We collect only the information needed to operate the platform, improve the experience and keep the service secure.
You can explore Tugono without an account. Some features, such as saving trips, publishing reviews, changing your profile photo or syncing information across devices, require a traveler account.
Access uses a temporary code sent by email. We use this flow to confirm that you control the email address, create or recover your account and reduce the risk of unauthorized access. If the email does not belong to an existing account, we may ask for your name after the code is verified.
Location is requested with device permission. We do not try to resolve your location from the server.
We use valid coordinates to show distance, estimated time, routes, nearby points, useful transport toward a city or stop, and non-invasive notices about upcoming events. If you deny permission, you can keep browsing and search destinations manually.
You can create a local route on your phone and, if you sign in, save it to your account as a trip. Routes may include cities, attractions, activities, services, events or transport references.
When you share a route, we generate a private URL with the route name, stops, reference image and preview metadata. That link does not show your email or full profile data and is marked as non-indexable by default. If we later enable public community routes, publishing them will require an explicit action.
Ratings and reviews help other travelers decide. To publish or edit a review you must sign in. Other users may see published opinions, star averages, date, visible name and profile photo if you configured one.
We apply controls against spam, abusive links, repetition, excessive uppercase text, suspicious frequency and risky content. A clean review may be published immediately; a suspicious review may remain pending, be hidden or rejected. Authorized administrators may moderate reviews to protect the community.
Tugono shows transport routes, operators, departures, stops, reference prices, availability and departure points to help you plan how to get there. This information is referential and should be confirmed directly with the operator.
Recommendations may combine automatic rules, city, category, distance, active content and editorial or commercial curation. We use them to show useful complements, such as lodging, food, activities or transport related to the place you are viewing.
When you download a city or content for offline use, the app may store on your device city data, maps, places, routes, recommendations, transport references and media needed for the experience to work without connection.
Offline data stays on the device until you delete it from the app, clear storage or uninstall Tugono. Some features, such as recent reviews, trip sync, operator changes or transport availability, may require connection to stay updated.
We use data to provide a clear, secure and personalized tourism guide.
We use necessary cookies for the site to work and preference cookies to remember language, consent and navigation settings.
You can accept or reject non-essential cookies from the consent banner. Some functions may be limited if you block necessary cookies from your browser.
Tourism information published on Tugono may be publicly visible. This includes business names, descriptions, images, videos, locations, social networks, phone numbers, emails, prices, categories and events.
Transport operator information, routes, departures, stops, prices, phone numbers, websites and images may also be publicly visible when published as part of the service.
Administrators, operators, partners and authorized users must upload their own content or content they have the right to publish.
We may work with infrastructure, maps, email, storage, analytics, security and support providers. These providers process data only to deliver the service.
We may also share information when necessary to comply with legal obligations, protect rights, investigate abuse or respond to valid authority requests.
As a multi-country platform, your data may be processed on servers or services located outside your country. We apply reasonable measures to protect information under this policy and applicable law.
We keep data for as long as necessary to provide the service, comply with legal obligations, resolve disputes, maintain audit records or protect the platform.
Temporary codes expire and are kept only as needed for security and audit. Saved routes, reviews, profile and published content are kept while you maintain the account or while they are needed to operate the platform.
We apply reasonable technical and organizational controls, including access validations, administrative roles, moderation and abuse limits. No Internet-connected system is completely risk-free, but we work to reduce risks and respond to incidents.
You may request access, correction, update or deletion of your data when applicable. Some requests may require identity verification or be subject to legal obligations and security retention.
To exercise your rights or ask a question, contact us at info@tugono.com.
Tugono is not directed to children who cannot provide valid consent under applicable law. If we detect child data collected without authorization, we will take steps to delete it.
We may update this policy to reflect product changes, new countries, legal requirements or operational improvements. The current version will always be available on this page.
